Step 1 · Connection
Connect your locks
Add your Nuki or Igloohome locks from the Marketplace with the guided setup.
Never switch tools again to communicate
Guest messaging (Airbnb, Booking...) and internal exchanges with your teams, providers, and owners.
- ✓All Airbnb, Booking, Vrbo and Expedia messages in one inbox
- ✓Automatic replies sent at the right moment based on stay and channel
- ✓Dedicated internal conversations to coordinate teams and providers
Everything centralized
No more back-and-forth between Airbnb and Booking extranets and your inbox. Guests, owners, providers: every conversation arrives in one place with all the key context next to it.
One thread per contact type
Guest, owner, or provider: each conversation is identified by role and filterable in one click. You always know who wrote, about which property, and why.
Step 2 · Configuration
Context always in sight
Link each smart lock to its property so Biloki knows exactly which access to manage where.
Step 3 · Access journey
Build your access journey
Define every arrival step and connect your locks to it: the journey appears in the guest guide and is ready to be sent automatically.
Step 4 · Guest code
Every guest receives their code in the guide
The code is generated automatically for every booking, then sent in the guest guide before arrival.
Step 5 · History
A full overview of all your accesses
Find the full history of generated codes in your settings, by property and by beneficiary.
One inbox to manage every conversation
Book a personalized demo and discover how Biloki centralizes guest messaging, automations, and internal coordination in one place.
Frequently asked questions
Can I reply to Airbnb and Booking messages from Biloki?↓
Yes. All guest conversations are centralized in one interface, regardless of the original platform.
How do message templates work?↓
You create reusable templates (confirmation, check-out, review request) with automatic variables such as guest name, dates, and WiFi code.
Can I automate message sending?↓
Yes. You define rules triggered by events (check-in, check-out, booking confirmed), choose the sending channel, and select the relevant properties.
Can I communicate with providers in the same inbox?↓
Yes. Each provider or manager has a dedicated conversation separated from guest threads so operational coordination stays clean.
Do I see stay details while replying?↓
Yes. Property and stay information (dates, guest count, booking reference) appears next to the conversation.
Can I manage multiple properties with the same templates?↓
Yes. Each template or rule can target a specific property or your entire portfolio.