Welcome your guests, without thinking about it

One single interface for the digital guide, smart access, and additional sales, automated for every booking.

  • Guest guide sent automatically for every booking
  • Smart lock access generated with no manual action
  • Centralized information, no more scattered WhatsApp chats and PDFs
iPhone preview of the guest page

The guest journey, step by step.

Swipe through the cards to see how Biloki automates welcome flows, streamlines the stay, and improves guest satisfaction.

A guest experience
autonomous from arrival to departure

Biloki guest interface

Deliver a frictionless guest experience

Book a personalized demo and discover how Biloki automates welcome flows, key information, and on-site experience.

Still have questions?

Does the guest need to download an app?

No. Guests access their guide directly from a web link, with no download and no account creation.

How does the guest receive their guide?

The link is sent automatically through unified messaging, directly on the guest's booking platform (Airbnb, Booking, Vrbo, Expedia). They simply click the link in their OTA conversation to access the guide instantly.

Does the guide work without internet connection?

Essential information (access code, address, contact) remains available even with limited connectivity.

How does the guest access the property with a smart lock?

For Nuki and Igloohome locks, an access code is generated automatically from the booking and delivered directly in the guest guide.

What happens if the guest loses their code?

The code remains available at any time in their guest space, without needing to contact the property manager again.

Is the guest guide available in multiple languages?

Yes. The interface automatically adapts to the guest's language, regardless of the booking platform (Airbnb, Booking, Vrbo, Expedia).

How does the guest pay for additional sales?

Payment is completed online through Stripe, securely, directly from the guide.

Can the guest contact someone in case of an issue?

Yes. They can contact the property manager or the relevant provider directly from the interface.