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Automated guest messaging: 7 essential templates to deploy

Use seven key automated messages across the guest journey to reduce support load, prevent missed information, and improve review scores.

Biloki Team

• Short-term rental expert

The Biloki team shares its knowledge to help concierge services optimize their management.

Published on January 18, 20266 min

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Why automate guest messaging?

Messaging represents 30-40% of a concierge service's work time. Travelers often ask the same questions: exact address, wifi code, check-in time, etc.

The 7 essential automated messages

1) Booking confirmation

Sent immediately after booking to reassure the traveler.

2) Pre-arrival instructions (D-2)

Precise address, access, entry code, parking, wifi.

3) Welcome message (Day 0)

Property guide, local recommendations, emergency number.

4) Mid-stay check-in (D+1)

Check that everything is going well and anticipate problems.

5) Check-out reminder (D-1)

Departure time, procedure, key return.

Automate your messaging with Biloki

Ready-to-use templates + AI to answer specific questions 24/7.

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